American Hotel & Lodging Educational Institute
- Founded in 1953
- Non-profit organization
- World’s largest developer of training and development solutions for the hospitality industry
- 45 member board of trustees
- Over 100 products in a variety of training media (online, video, print, distance learning)
American Hotel & Lodging Association (AH&LA)
- Based in Washington DC
- World’s largest hotel industry association
- Representing 1.8 million Hotel rooms with over 15,000 member properties
- Celebrating its centenary year
- EI is the non-profit educational and training arm of the association
Professional Certification
What is Professional Certification?
- Distinction of Excellence
- The Standard for the Industry
- Acknowledgement of skills and competencies required to succeed in your position
Why should you have your team certify?
- Validation of position
- Motivator
- Recognition
- Builder of pride and self-esteem
Over 20 Certifications
- Executive Level
- Department Heads
- Managers
- Supervisors
- Line
Levels of Professional Certificaiton
Certification Process
Industry Leaders Using EI Certifications
Those who highly support Professional Certification
- Choice Hotels
- Best Western International
- Hyatt Hotels
- InterContinental Hotels Group
- Marriott
- Wyndham Worldwide
- Ritz Carlton
Executive Level
- General Manager, Owner/ Operator and Corporate Executives
- Qualified experience
- Comprehensive study materials and exam
Certified Hotel Administrator (CHA)
Certified Hotel Administrator (CHA)
- CHA Exam Preparation Booklet
- Resource materials (CD)
Additional Resources
- Online Review Session
- Online Assessment Tool
Executive Level
Certified Hotel Administrator (CHA)
- CHA Exam Preparation Booklet
- Resource materials (CD)
Additional Resources
- Online Review Session
- Online Assessment Tool
Online Assessment Tool
Exam Questions
Feedback
Performance Report
Department Head Level
- Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping
- Qualified Experience
- Comprehensive study materials and exam
Managers
- Departmental Executives for Revenue Manager, Sales Professional
- Qualified Experience
- Comprehensive study material and exam
Supervisors
- Supervisors for all hotel departments
- Qualified Experience
- Supervisory Skill Builders training
Supervisor
Supervisory Skill Builders
Study material for the for CHS. Topics include:
- You as a Supervisor
- Leadership
- Time Management
- Effective Communication
- Improving Employee Performance
- Handling Problems & Conflict
- Conducting Training & Orientation
- Staffing & Scheduling
Separate fee applies.
Hospitality Skills Certification
- Certification designations for Guest Services, Housekeeping, and Food and Beverage
- Current employment in the hospitality industry
Train, Retain, Assess, Certify (TRAC)
Study resource for the line designations, includes:
- Trainers Guide
- Employee Reference Guide
- Certification
Separate fee applies.
Security Certifications
Certified Lodging Security Director (CLSD)
Updated review materials and exam to include information from:
- Department of Homeland Security (DHS)
- USA PATRIOT Act
- Occupational Safety and Health Administration (OSHA)
- Centers for Disease Control and Prevention (CDC)
Who should apply?
- Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.
- Tourism Police Officer who provides tourism oriented security.
Fee includes:
- Exam Preparation Booklet
- Resource Materials CD
- Exam
- Certificate and Lapel Pin upon successful completion of the exam
- Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.
- Exam passing score: 75%
- Recertification: every 5 years
Certified Lodging Security Supervisor (CLSS)
Who should apply?
- A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews
Fee includes:
- Study material
- Exam
- Certificate and Lapel Pin upon successful completion of the exam
- Certificate and Lapel Pin upon successful completion of the exam
- Exam passing score: 70%
- Recertification: none
Trainer Certifications
Certified Hospitality Trainer (CHT)
- For the property or corporate trainer
- Designed to develop trainers at the department level
- Acknowledges the ability to design and implement training programs
Trainer Development Program:
Study materials for the CHDT exam
- Effective training
- Understanding job breakdown and skills performance
- Understanding the learning process
Separate fee applies.
Certified Hospitality Department Trainer (CHDT)
- Is aimed at line and supervisory employees with training responsibilities
- Adds a level of professionalism to the departmental trainer’s role
- Provides an opportunity for employees to validate their skills
Benefits of Training and Certification
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