American Hotel & Lodging Educational Institute Founded in 1953 Non-profit organization World’s largest developer of training and development solutions for the hospitality industry 45 member board of trustees Over 100 products in a variety of training media (online, video, print, distance learning)   American Hotel & Lodging Association (AH&LA) Based in Washington DC World’s largest hotel industry association Representing 1.8 million Hotel rooms with over 15,000 member properties Celebrating its centenary year EI is the non-profit educational and training arm of the association     Professional Certification   What is Professional Certification? Distinction of Excellence The Standard for the Industry Acknowledgement of skills and competencies required to succeed in your position   Why should you have your team certify? Validation of position Motivator Recognition Builder of pride and self-esteem   Over 20 Certifications Executive Level Department Heads Managers Supervisors Line   Levels of Professional Certificaiton   Certification Process   Industry Leaders Using EI Certifications Those who highly support Professional Certification Choice Hotels Best Western International Hyatt Hotels InterContinental Hotels Group Marriott Wyndham Worldwide Ritz Carlton   Executive Level General Manager, Owner/ Operator and Corporate Executives Qualified experience Comprehensive study materials and exam     Certified Hotel Administrator (CHA)   Certified Hotel Administrator (CHA) CHA Exam Preparation Booklet Resource materials (CD) Additional Resources Online Review Session Online Assessment Tool     Executive Level   Certified Hotel Administrator (CHA) CHA Exam Preparation Booklet Resource materials (CD) Additional Resources Online Review Session Online Assessment Tool     Online Assessment Tool Exam Questions     Feedback     Performance Report     Department Head Level Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping Qualified Experience Comprehensive study materials and exam     Managers Departmental Executives for Revenue Manager, Sales Professional Qualified Experience Comprehensive study material and exam     Supervisors Supervisors for all hotel departments Qualified Experience Supervisory Skill Builders training     Supervisor   Supervisory Skill Builders Study material for the for CHS. Topics include: You as a Supervisor Leadership Time Management Effective Communication Improving Employee Performance Handling Problems & Conflict Conducting Training & Orientation Staffing & Scheduling Separate fee applies.     Hospitality Skills Certification Certification designations for Guest Services, Housekeeping, and Food and Beverage Current employment in the hospitality industry Train, Retain, Assess, Certify (TRAC) Study resource for the line designations, includes: Trainers Guide Employee Reference Guide Certification Separate fee applies.     Security Certifications     Certified Lodging Security Director (CLSD)   Updated review materials and exam to include information from: Department of Homeland Security (DHS) USA PATRIOT Act Occupational Safety and Health Administration (OSHA) Centers for Disease Control and Prevention (CDC)     Who should apply? Security director at a property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues. Tourism Police Officer who provides tourism oriented security. Fee includes: Exam Preparation Booklet Resource Materials CD Exam Certificate and Lapel Pin upon successful completion of the exam Exam consists of 150 multiple-choice questions that must be answered within a three hour time period. Exam passing score: 75% Recertification: every 5 years     Certified Lodging Security Supervisor (CLSS)   Who should apply? A qualifying supervisor is a person who supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews Fee includes: Study material Exam Certificate and Lapel Pin upon successful completion of the exam Certificate and Lapel Pin upon successful completion of the exam Exam passing score: 70% Recertification: none     Trainer Certifications     Certified Hospitality Trainer (CHT) For the property or corporate trainer Designed to develop trainers at the department level Acknowledges the ability to design and implement training programs     Trainer Development Program: Study materials for the CHDT exam Effective training Understanding job breakdown and skills performance Understanding the learning process Separate fee applies.     Certified Hospitality Department Trainer (CHDT) Is aimed at line and supervisory employees with training responsibilities Adds a level of professionalism to the departmental trainer’s role Provides an opportunity for employees to validate their skills     Benefits of Training and Certification