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Certified Hotel Administrator (CHA)
(For Hospitality Executives)
 
 

Answer to all your questions – HOW IT WORKS

The Certified Hotel Administrator (CHA) is the most prestigious certification available to a hotel general manager and hospitality executive. It is part of an elite group of hospitality professionals who by combining education and experience with dedication to the industry have achieved a high level of expertise.
Globally recognized, the CHA is a highly respected professional credential that validates your advanced knowledge in the hospitality industry. It is an honor awarded to lodging professionals whose leadership and managerial abilities are exemplary.
Achieving the CHA certification announces that you have a place among the best in your profession, are abreast of current trends and latest hospitality protocols; and serves as leverage in current and future career opportunities.

Once certified, designees are automatically enrolled in the CHA Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A portfolio to help track professional-development activities is provided. Every five years, the Certification Commission will recertify those who qualify based on their accomplishments. A new, jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification.

 

Fee for the CHA program is:

$675 Nonmembers
$475 Members

Fee includes: CHA Exam Preparation Booklet, Three Volume Study Materials CD, Exam; Certificate and Lapel Pin upon successful completion of the exam.
The CHA designation may be used on letterhead, business cards, and other writings.

 

CHA Recertification

Once certified, designees are automatically enrolled in the CHA Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A portfolio to help track professional-development activities is provided.

Every five years, the Certification Commission will recertify those who qualify based on their accomplishments. A new, jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification.

During that time they must: maintain their qualifying position within the industry; earn points by fulfilling various activity requirements based on the level of involvement and time spent doing the activity. The categories for which points are awarded include:

  • Professional Experience
  • Professional Development Activities/Seminars
  • Industry Related Involvement
  • Educational Services

 

Additional ways of earning recertification points:

  • Completion of any American Hotel & Lodging Educational Institute (EI) Distance Learning course provides 5 points toward the recertification point total. Courses may be taken online or through traditional, paper-based distance learning. View course offerings or enroll online.
  • View qualifying AH&LA/American Express Seminar recertification points.
  • Earn points for attending any tradeshow, conference or convention sponsored by the American Hotel & lodging Educational Institute. View qualifying events.

 

Recertification Applications:

Certified Hotel Administrator (CHA) - (Application) (Maintenance Points)

A candidate may elect to sit for the examination to earn their recertification in lieu of the points system. The candidate must achieve a minimum score of 75% on the CHA and CLSD exams, and 70% on all other exams in order to recertify.
Recertification fees are $200 each for Executive Level and Department Head Level; $100 each for CHRM and CHSP. Candidates who recertify are required to remit payment, complete a maintenance activity form, submit all supporting documentation, and sign the maintenance agreement - agreeing to all terms.
*Prices are subject to change without notice.

Please submit your recertification packet to:
American Hotel & Lodging Educational Institute
800 North Magnolia Avenue, Suite 300
Orlando, Florida 32803
Attention: Professional Certification


For additional informational, please contact the Professional Certification Department:
email: certification@ahla.com | Phone: 1-407-999-8100 | Fax: 1-407-236-7848 or 1-407-999-8610



CHA Prerequisites

 

Who should apply?

A corporate executive is defined as an individual, employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, accounting and finance, food and beverage, human resources, or engineering.

 

Prerequisites

Because individual backgrounds vary widely in the hospitality industry, applicants may pursue the CHA designation through one of three options: Plan A emphasizes an education background; Plan B emphasizes industry experience; and Plan C emphasizes early entry. All plans require documented evidence of managerial experience and successful completion of a comprehensive examination.

  • Plan A Eligibility -- Education Emphasis
    • At least a 2-year hospitality degree from an accredited institution or successful completion of the Educational Institute's Hospitality Management Diploma and current employment as a general manager, owner/operator, or corporate executive* (see below) in a lodging hospitality company, with at least two years of full-time experience in one or more such positions.

  • Plan B Eligibility -- Experience Emphasis
    • ACurrent employment as a general manager, owner/operator, or corporate executive* (see below) in a lodging hospitality company, with at least three years of full time experience in one or more such positions.
    • Educators Only: Currently teaching hospitality management courses on a full-time basis at an accredited academic institution; three years of experience in this capacity; three years of full-time experience in a management position in a lodging hospitality company.

  • Plan C Eligibility -- Early Entry
    Plan C requires a candidate to hold a qualifying position at the time of application. Plan C does not have an education requirement, but a degree will reduce the length of time you are required to spend in a qualifying position.

Through Plan C you can begin working on your CHA designation and demonstrating your commitment to professional development the first day on the job. Plan C enables you to take the CHA certification test up to three times so you can gauge your progress and knowledge against an industry proven standard. You no longer need to wait to see if you meet the benchmark of industry quality. You can prove it, and pursue a strong professional development regimen. This plan will allow individuals who are in qualifying positions to pursue their certification even if they are lacking in experience.

A Plan C candidate who is in a qualifying position:
  • May sit for the examination BEFORE meeting the experience requirement.
  • May take the examination up to 3 times.
  • May sit for the examination while in the process of completing a hospitality degree.
  • Will be required to submit documentation of employment at the time the experience requirement is met.



CHA Online Assessment Tool

The CHA Assessment Tool is available only to those hospitality candidates who have submitted a CHA application to EI and have met the necessary prerequisites for that certification program.
Fee: $75.00USD

Candidates for the Certified Hotel Administrator (CHA) professional certification can quiz their readiness for the CHA exam with the new online CHA Assessment Tool available from the American Hotel & Lodging Educational Institute (EI).
The CHA Assessment is an online diagnostic tool to help assess areas of hospitality knowledge, and prepare candidates prior to taking the CHA exam. It will help you gauge your expertise in the knowledge and skills needed by today’s general managers.
The CHA Assessment Tool consists of six 30-question quizzes that correlate to the six sections of the CHA study guide. These knowledge domains include:

  • Financial Management
  • Sales and Marketing
  • Leadership Management
  • Human Resources Management
  • Rooms Management
  • Food and Beverage Management

Each assessment is a short quiz that can be completed within a limited time period. After completion of the quiz, an evaluation report indicating your score and skill level against the required benchmark is generated and made available to you.
Each 30-question quiz targets a specific knowledge domain with questions similar in format and content to those contained on the CHA exam. The assessment also:
  • provides valuable feedback including a review of missed items answered and a detailed performance report.
  • provides instant feedback on incorrect answers.
  • identifies where the information may be found in the study guide for further review.
After completion of the quiz, which contains questions similar in format and content to those in the CHA exam, candidates receive an evaluation report indicating their score and skill level against the required benchmarks. The assessment includes a detailed performance report and a review of missed questions. It also identifies where the correct information may be found in the CHA study guide for further review.
  • 120 days of access to the diagnostic tool
  • Three opportunities to practice each section
  • Assessment report after each use



CHA Online Review

The Certified Hotel Administrator (CHA) Online Review is a self-paced, online preparation course that is perfect for busy hospitality professionals seeking the Certified Hotel Administrator (CHA) certification. It offers the same instruction as attending a CHA review session in person without having to travel. The CHA Online Review covers six (6) modular presentations that correlate to each section of the CHA study materials:

  • Financial Management
  • Marketing and Sales
  • Leadership Management
  • Human Resources Management
  • Rooms Management
  • Food and Beverage Management
Also covered are exam questions similar in format and content to those on the actual CHA exam. It takes approximately 6.5 hours to complete the CHA Online Review. That’s 2.5 hours of additional instruction compared to attending a live session. The expanded instruction targets financial management and human resources. These are two of the most challenging topics according to historical testing patterns.

The CHA Online Review is available to individuals that meet the necessary prerequisites to become a CHA and have submitted a CHA application to EI and have been accepted as a candidate for the designation.



CHA Exam

Interested in taking your certification exam? Our high-quality exams are designed to ensure maximum value to our customers, and each has been rigorously tested before release. The American Hotel & Lodging Educational Institute (EI) offers select certifications exams online.
A proctor* may be a CHA, a hospitality educator, an AH&LA member association/federation executive, your immediate supervisor or a member of the clergy.
Please keep in mind that your designated proctor cannot be a relative.
The CHA exam consists of 200 multiple-choice questions that must be answered within a four hour time period. All test questions are designed to test the candidate’s mastery of various competencies derived from six key areas of knowledge in combination with on-the-job hospitality work experience.
Candidates must submit an application and meet the necessary prerequisites. All online exams require that examinations be administered under the supervision of a proctor.
For additional information, please contact the Educational Institute Professional Certification Department:
email: certification@ahla.com | phone: 1-407-999-8100| fax: 1-407-236-7848 or 1-407-999-8610



CHA Review Session and Exam

Participate in an informally led review workshop, and then take the Certified Hotel Administrator (CHA) exam.
Review classes and examination sessions are open to individuals enrolled in the CHA program unless otherwise stated. Individuals who are enrolled in other certification programs are welcomed to take their examination at any of the public sessions listed. Upon registering for a review class and examination session, a letter of confirmation will be sent to you providing you with more details on the particular program.
A typical review session begins at 8:00 a.m. and concludes at noon. After a break for lunch, the comprehensive examination will be proctored. All review classes and examination sessions are subject to change without notice. Some review sessions may require a nominal registration fee payable to the sponsoring organization.
Ask about holding an EI-sponsored review/exam session at your next convention or through your local state association. Contact the Professional Certification department via e-mail at certification@ahla.com or
call 1-407-999-8100 for more information.

 
 
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