The "MS" Mystery Shopper's analyses program focuses on the Quality of Service / Product / Systems assessment, of the Subject Property / Hotel. The "MS" procedures summary is simply as follows, per property (with a minimum of Two Consultants with two different approaches to the subject departments)

Click here for more details...

Answer to all your questions – HOW IT WORKS

Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (EI) strongly supports and encourages the certification of hospitality professionals in all facets of the industry, including:

Click here for more details...

Because you want to be a pioneer, you want to be the leader in the market you are always seeking to...
- Impress your customers with fabulous services
- Provide outstanding services in a wink of an eye
- Elevate the communication between your heads
- Minimize the overheads and elevate your revenues
- Impress your customers with superior service that keep them satified and loyal

Click here for more details...

This service is carried out by a team of property specialists to offer architectural, design and engineering support to owners, developers and investors to ensure that new hotels construction and /or existing hotels refurbishments fully comply with international standards and specific brand standards, meet deadlines and perform well from the first day they open their doors.

Click here for more details...

- SPA Technical Services (Strategic Partnership - Architecture - Interior Design - Technical Services)
- SPA Operation Services (Realisation - Medical SPA - Customized Equipment Design - Managment)

Click here for more details...

Increasing Productivity - Delegation - Time Management - Stress Management - Motivation, "The Ultimate Tool" for Best Productivity - Discover the Future, the Paradigm Shifting - Management Skill Builders - Results-Oriented Leadership - Visionary Leadership

Click here for more details...

The end result of our ASSOCIATES SURVEY will be an objective view of not only the Department's position / operation evaluation; but also of each department head's / manager's skills development needs, with this 360 * evaluation angle, hence, provide him and his department with the proper tools, and recommendations prior to implementing a progressive structure. Such process requires a healthy environment, and finally a clear plan will be prepared to help each department achieve its goal and ultimately the department head to design his / here own career path.

Click here for more details...

The CHA INTERNATIONAL ENTERTAINMENT DEPARTMENT is a specialized segment able to provide professionals in the entertainer / animator role in a variety of languages, such as German, Dutch, Italian and Russian, and has access to many professional young people ready to spend months abroad in these animation roles.

Click here for more details...